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12 de jun. de 2023 · In general, Heartland ECSI collects payments on your student loans. It will then disburse your payment to the lender. Heartland ECSI also sets up “payment plans” for borrowers with accounts that are past due. Generally, payment plans allow borrowers to repay the past due amount in equal monthly installments over a period of 3 to 12 months.
You can connect an account by providing your Heartland Key, which is located on all notifications you receive from Heartland ECSI, such as billing statements, letters and emails. If you do not know your Heartland Key, you can search for it using your School Code, Account Number and PIN/Password.
Please allow up to 5 to 7 business days for Heartland ECSI to respond to your email request. Email communications without the above mentioned information cannot be resolved by Heartland ECSI and as a result, the student will have to contact the student account office at their school for further assistance.
Otherwise we can assist you with any issue you have over the phone with our next available representative. Speak with a Live Customer Service Representative. Monday - Friday, 7:30am - 8:00pm EST. Loan Servicing - 888.549.3274. Tuition Payment Plans - 866.927.1438.
4 de feb. de 2020 · Heartland ECSI Customer Reviews. Borrowers have given a mixed review of ECSI as a student loan servicer and in terms of the company's customer service teams too. A total of 148 complaints have been made with the Better Business Bureau about ECSI.
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