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1. blog.hubspot.es › service › call-centerCall center: qué es, tipos, funciones y cómo implementarlo

   blog.hubspot.es › service › call-center

   • En caché

   Los call centers de servicio al cliente proveen información y soporte acerca de los productos y servicios de una empresa. Los call centers están organizados para atender llamadas entrantes y salientes para ventas y marketing, generación de leads, servicio al cliente, soporte técnico y más.

2. www.upbe.ai › blog › customer-service-departamento-atencion-clienteQué es customer service: definición, funciones y ejemplos - Upbe

   www.upbe.ai › blog › customer-service-departamento-atencion-cliente

   • En caché

   26 de ago. de 2022 · Customer service lleva a cabo una función determinada dentro de la atención al cliente de tu empresa, pero hay dos departamentos que tienen funciones muy similares y que suelen confundirse con él. ¿Te contamos cuáles son? Customer service, customer care y customer support: ¿en qué se diferencian?

3. www.zendesk.com › blog › ultimate-guide-call-centersWhat is a call center? Definition, types, and how they work -...

   www.zendesk.com › blog › ultimate-guide-call-centers

   • En caché

   15 de may. de 2024 · Learn what a call center is, how it differs from a contact center, and what benefits it provides for businesses and customers. Explore the different types of call centers, such as inbound, outbound, automated, and omnichannel, and how they operate.

4. Videos

   • 20:10

     youtube.com

     How to Empathize in Call Center Customer Service | Scripts, Mock Calls

     2 abr 2023

     122.9K vistas

   • 3:35

     youtube.com

     Customer Service Training for Call Center Agents

     10 abr 2012

     190K vistas

   • 5:58

     youtube.com

     Customer Service Sample Call - Product Refund

     4 dic 2018

     2.9M vistas

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5. www.talkdesk.com › 14-techniques-to-provide-amazing-call-center-customer-service14 techniques for excellent call center customer service -...

   www.talkdesk.com › 14-techniques-to-provide-amazing-call-center-customer-service

   • En caché

   18 de jul. de 2023 · Learn how to enhance your contact center’s performance and customer experience with these 14 customer service tips. From active listening to going the extra mile, discover how to train and develop your agents to provide exceptional service.

6. www.ringcentral.com › call-center-customer-serviceCall Center Customer Service [Tips, Q&As, Demo] | RingCentral

   www.ringcentral.com › call-center-customer-service

   • En caché

   Learn how to provide first-rate customer service with inbound and outbound call center jobs, contact center software, and customer service skills. Find answers to common questions about call center functions, challenges, and qualities.

7. blog.hubspot.com › service › call-center-best-practicesThe Quick & Easy Guide to Call Center Best Practices - HubSpot...

   blog.hubspot.com › service › call-center-best-practices

   • En caché

   4 de ene. de 2022 · Good customer service is essential to growing your business, so invest your resources into developing an efficient call center. Topics: Call Center. Learn everything you need to know about call center best practices, from training your reps to creating scripts for mastering customer calls.

8. blog.hubspot.com › service › call-centerHow to Run a Successful Call Center in 2024 - HubSpot Blog

   blog.hubspot.com › service › call-center

   • En caché

   6 de jul. de 2022 · What Is a Call Center? A call center is an office set up to handle a large volume of outbound and inbound phone calls for various business requirements. This includes calls for telemarketing, business inquiries, customer support, and feedback collection. Call centers can be dedicated to either a single company or handle multiple clients.