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1. www.zendesk.es › blog › help-desk¿Qué es un help desk? ¿Cómo funciona? ¿Cuáles son sus ventajas?

   www.zendesk.es › blog › help-desk

   • En caché

   La definición más habitual de un help desk es un equipo centralizado dentro de una empresa que atiende a empleados o clientes de forma masiva, utilizando un producto de software para organizar las conversaciones.

2. www.proprofsdesk.com › blog › help-desk-vs-technical-supportHelp Desk vs Technical Support: What’s The Difference?

   www.proprofsdesk.com › blog › help-desk-vs-technical-support

   • En caché

   8 de may. de 2024 · In an organization, both the help desk and technical support have a distinct position and role. While a help desk is more inclined towards addressing customer queries/requests and enhancing the customer experience, technical support aims to resolve the technical issues of customers.

3. Videos

   • 1:59

     youtube.com

     Así funciona nuestra Mesa de Servicio | Help Desk | Service Desk : NSIT

     22 feb 2023

     4.7K vistas

   • helpdesk.com

     IT HelpDesk Support | Tech Assist Solution

     22 oct 2019

   • bmc.com

     Help Desk vs Service Desk: What’s The Difference?

     20 dic 2014

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4. www.beyondtrust.com › blog › entryWhat is IT Support? Technical Support Tools & Service Desk...

   www.beyondtrust.com › blog › entry

   • En caché

   16 de may. de 2022 · IT support, also known as tech support, technical assistance, help desk, customer support, or service desk, can come in a variety of different forms, each coming equipped with various IT support certifications.

5. www.ibm.com › topics › help-deskWhat Is a Help Desk? | IBM

   www.ibm.com › topics › help-desk

   • En caché

   A help desk is a software tool or team of human agents that enable a company to support its customers in real time. The help desk serves two primary functions: It answers questions customers may have about products or services. It assists customers with technical support and solutions to problems.

6. www.zendesk.com › blog › help-deskWhat is a help desk? Definition, benefits & functions

   www.zendesk.com › blog › help-desk

   • En caché

   26 de ene. de 2024 · Most often, the purpose of a help desk is IT support, either to serve external customers or internal customers (employees) needing technical support. But some businesses broaden it to a more general term for a customer support, customer service, or customer advocacy team.

7. www.itgoat.com › blog › what-is-it-support-it-service-help-desk-explainedWhat is IT Support: IT Service & Help Desk Explained

   www.itgoat.com › blog › what-is-it-support-it-service-help-desk-explained

   • En caché

   24 de may. de 2024 · For those looking to enhance their organization’s technical capabilities, consider the comprehensive IT support solutions offered by our service. With expert support available 24/7 support, we ensure your IT infrastructure remains operational and secure, allowing you to focus on growing your business.

8. www.atlassian.com › itsm › service-request-managementHelp Desk: Functions, Benefits, Features and Software - Atlassian

   www.atlassian.com › itsm › service-request-management

   • En caché

   Answer questions. Customers should be able to use self-service or contact a help desk agent when they need answers or step-by-step instructions. Free up time. A well-run help desk centralizes knowledge and provides workflow guidance that makes solving customer problems quicker and easier. Measure customer satisfaction.