Resultado de búsqueda
About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright ...
1 de ene. de 2021 · Recent research by Hanson & Yun (2018) suggests that the shareholder value for big food companies increases when they introduce healthy new products into the market.
1 de jul. de 2020 · Table 1 provides summary statistics and the correlation matrix. On average, employees have a large amount of experience of 16.0 years; 67.3% of consumers receive a personalized service experience; 42.6% of consumers do not receive any customer contact; 24.4% are contacted because of an insurance claim; and 19.0% of consumers receive a rate increase, while 9.9% receive a rate decrease.
1 de jul. de 2020 · SUR estimation consequently enhances the efficiency of the estimators (Yun and Hanson, 2020). The study also applies OLS regression estimation to test all the hypotheses, given the characteristics of the cross-section data in this study.
1 de jul. de 2020 · These results align with Yun and Hanson's (2020) findings that an increase in service price does not significantly impact customer loyalty in financial services.
1 de jul. de 2020 · @article{Yun2020WeatheringCP, title={Weathering consumer pricing sensitivity: The importance of customer contact and personalized services in the financial services industry}, author={Wonjoo Yun and Nicole Hanson}, journal={Journal of Retailing and Consumer Services}, year={2020}, volume={55}, pages={102085}, url={https://api ...
Wonjoo Yun and Nicole Hanson Journal of Retailing and Consumer Services , 2020, vol. 55, issue C Abstract: In a low-cost switching environment, certain firm actions undertaken by service employees can improve consumer loyalty, satisfaction and reduce price sensitivity.
