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Hace 3 días · Las soluciones de Helpdesk (mesa de ayuda en español) y Ticketing son plataformas diseñadas para gestionar y resolver requerimientos e incidencias de manera estructurada y eficiente. Aunque estas se asocian comúnmente con servicio al cliente, también benefician a otras áreas de la empresa. Según McKinsey, mejorar la experiencia del ...
Hace 3 días · A help desk ticketing system is software used by a customer support team to create and manage client requests and issues. Listing them as “tickets” in an organized system makes it easier to manage, organize, and solve the inquiries. Helpdesk ticketing systems usually provide the ticketing feature as a solid base.
Hace 4 días · 1. Tidio. Rating: 4.7/5 ⭐️ ( 1,410+ reviews) Tidio is a customer service and helpdesk system designed to ticket triage, streamline support and engage clients through live chat, chatbots, and email marketing automation. While it’s not a fully open source solution, it does offer a lot of features for free.
Hace 4 días · Help desk metrics are measurements that track and analyze the performance of a company’s help desk efforts. These KPIs include customer satisfaction, net promoter score, ticket volume, average response time, and many more. They help businesses find areas for improvement, increase productivity, as well as set realistic but ...
Hace 4 días · Paid plans are billed on a per-user basis, with licenses costing between €2.50 and €5 per user per month, depending on your specific volumes. 4. ERPNext. ERPNext is a popular open-source enterprise resource management platform that ships with highly flexible, modern help desk and knowledge base tools.
Hace 3 días · Help Desk software system is a tool that empowers the customer support team to respond to customers and internal staff queries by managing support tickets starting from receipt until resolution. It is also known as helpdesk ticketing software, which includes a wide range of applications and systems.
Hace 3 días · All-in-one remote access solution: Whether you’re looking to provide employees the ability to work from home or create an on-demand helpdesk for your support team, Splashtop can help. The tool can help support both attended and unattended endpoints.
