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Elena Ford became chief dealer engagement officer in September 2023, for which she reports to Andrew Frick, president, Ford Blue. In this role, she works closely with Ford’s 10,000 dealers worldwide to help effect their collective transformation into a competitive differentiator for the company.
Elena A. Ford is vice president, Global Dealer and Consumer Experience, effective March 1, 2013. She reports to Stephen Odell, executive vice president, Global Marketing, Sales and Service. Ms. Ford leads the company’s Global Dealer and Consumer Experience, a team designed to accelerate the simplification and streamlining of Ford’s interaction with customers inside dealerships and at auto ...
Elena Ford became chief dealer engagement officer in September 2023, for which she reports to Andrew Frick, president, Ford Blue. In this role, she works closely with Ford’s 10,000 dealers worldwide to help effect their collective transformation into a competitive differentiator for the company. Ford is focused on increasing the consistency ...
Elena Ford is chief customer experience officer, Ford Motor Company. In this role, she leads the organization responsible for creating a world-class customer experience throughout the entire ownership cycle. She reports to Kumar Galhotra, Ford president, Americas and International Markets Group. She is also responsible for integrating the work ...
Elena Ford is chief customer experience officer, Ford Blue, effective March 2, 2022. She reports to Kumar Galhotra, president, Ford Blue. Prior to this, Elena has been chief customer experience officer, Ford Motor Company, responsible for leading the organization that’s creating a world-class customer experience throughout the entire
Elena Ford is chief customer experience officer, Ford Motor Company. In this role, she leads the organization responsible for creating a world-class customer experience throughout the entire ownership cycle. She reports to Kumar Galhotra, Ford president, Americas and International Markets Group.
