Resultado de búsqueda
26 de ene. de 2022 · By Kim Campbell. A negative hotel customer experience has the potential to affect a property's success in a variety of ways. Whether by raising alarm while on the property or by harming your ranking with a poor online review, a hotel guest with a complaint can leave a lasting mark.
29 de jun. de 2023 · By listening attentively to complaints, addressing them sincerely, and taking necessary actions to rectify the issues, hotels can demonstrate their commitment to customer service and improve their reputation. Conversely, ignoring or dismissing complaints can result in negative reviews and damage to the hotel’s image.
5 de sept. de 2022 · Let’s dig into the 9 Hotel Safety Tips, starting first with a very important first step. Note: We’ve updated this guide to include new safety precautions for staying safe at a hotel during the coronavirus pandemic and beyond.
20 de may. de 2024 · Here’s a little more about the most common hotel complaints, where and when you can expect to find them, why it’s so important to handle them, and how you can deal with almost any situation.
25 de nov. de 2021 · Before we tell you how to deal with the angry guests at your property, you need to know and analyze the various types of guest complaints in hotels. 1. Poor Customer Service. One of the most commonly heard complaints is – poor or unsatisfying customer service.
15 de nov. de 2023 · Consumers are savvy, and they can spot insincerity a mile away. A lack of authenticity can cause guests to turn away from your hotel, so when you apologize, mean it. 2. Be specific. Use simple, clear, and correct language when speaking with visitors or staff to strengthen hotel guest communication.
9 de ene. de 2019 · Insights. Dealing with guest complaints is one of the biggest challenges for any hotel staff member. Even staff that cannot make changes or fix the problem are often confronted with an upset or angry guest. While you can’t prepare for every possible complaint, a prepared hotelier can train their staff on responding to the most common complaints.
