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17 de may. de 2024 · Apologising. In this video, Paul says sorry for making Noelia fall over. Listen to the language they use for apologising and practise saying the useful phrases. Do the preparation exercise first. Then watch the video and do the exercises to check your understanding and practise the language.
Hace 5 días · I get it. I would be disappointed, too. Let me share an alternative solution with you. [Describe the solution] I’m sorry for the inconvenience. Do you think [insert an alternative] would work for you? I know what you mean! Here’s [an alternative] that should fit your bill. Let me know your thoughts. Asking for additional information
13 de may. de 2024 · Here are some empathy statement samples that can be used to acknowledge or validate consumer pain points. 1. “I am sorry you are going through this.” Saying sorry when your customers are upset is a great way to start mending the relationship, and shows that you understand that they have been made to feel negative about your business.
Hace 5 días · If you want to improve your speaking skills at work, these business English dialogues will help prepare you for a range of situations in the workplace. Read this guide to see multiple example conversations that could be seen in meetings, conference calls and more.
10 de may. de 2024 · Contents. Agreeing in Conversation: Common Phrases. 1. I know, right? 2. That’s so true! 3. Absolutely! / Definitely! / Of course! 4. I also think so. / I think so, too. 5. I was just going to say that! 6. I agree with you a hundred percent. / I agree with you entirely. 7. Tell me about it! 8. You can say that again! 9. You have a point there. 10.
14 de may. de 2024 · Customer service chat scripts typically cover a wide range of topics, including product inquiries, order management, billing and payment issues, troubleshooting, and general customer support. They may also include prompts for gathering customer information, escalating complex issues, and providing personalized recommendations or offers.
16 de may. de 2024 · 1. Empathize With Your Customers. Whether you initiate a call or write apology emails to customers, empathy should be the backbone of the conversation. Instead of reacting to their problems, put yourself in their shoes and understand what they might be experiencing. Here is a small example that you can try. Instead of saying:
