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User & Agent Management. The User & Agent Management category contains content about interacting with Genesys Cloud user entites. Developer-focused guides, tutorials, API Documentation, videos, and more for Genesys Cloud.
Solutions, licensing, and pricing. Genesys Cloud feature matrix. Licenses. GCNow. Genesys Cloud. CX Cloud from Genesys and Salesforce. Genesys Cloud Digital. Genesys Cloud Software as a Service (SaaS) Genesys Cloud EX.
Multichannel Workforce Optimization. Get a full view of the customer experience across all contact channels, including what happens in the IVR. Forecast workforce demand and scheduling needs across channels. Evaluate performance across all contact channels with quality monitoring. Use real-time speech analytics to improve the customer experience.
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4 de sept. de 2018 · Customer relationships are complex—but they don’t have to be. PureCloud contact centre software is designed to simplify the way you manage customer relations...
PureCloud. instructions how to enable JavaScript in your web browser. Deliver detailed, up-to-date employee profile and contact information across your company. Search by skill, explore the organizational hierarchy, and synchronize data across enterprise systems. Cloud-based and accessible on any mobile device or web browser, Purecloud is ...
Genesys PureCloud es la solución de centro de contacto en la nube de próxima generación, todo en uno, que lo ayuda a administrar y comprender las interacciones omnicanal en un viaje sin interrupciones para el cliente. Ofrezca a sus empleados una herramienta única que maneje todas las funciones de comunicación, chat, correo electrónico ...
