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La definición más habitual de un help desk es un equipo centralizado dentro de una empresa que atiende a empleados o clientes de forma masiva, utilizando un producto de software para organizar las conversaciones.
HubSpot Service Hub offers a unified help desk that connects to your CRM database and provides AI-powered support to your customers. You can scale your support team, improve efficiency, and deliver personalized, omni-channel service with HubSpot’s help desk tools.
Freshdesk is a smart, streamlined, and scalable helpdesk solution that empowers customer service teams with AI-driven ticketing, self-service, automations, collaboration, and analytics. Try it for free and see how it can elevate your customer service.
En la práctica, el help desk es un conjunto de sectores, estrategias y servicios de apoyo al cliente. Además, su principal objetivo es ofrecer un soporte adecuado al consumidor y solucionar problemas, incluso fallas técnicas que se puedan verificar en la etapa de posventa.
15 de may. de 2024 · Learn how to choose the right help desk software for your business from Zendesk, the leader in customer and employee experience. Compare features, pricing, and benefits of 13 top help desk solutions, including Zendesk's omnichannel, AI-powered, and customizable platform.
Zendesk offers a complete customer service solution with AI agents, workforce management, quality assurance, and more. Learn how Zendesk can help you personalize, adapt, and optimize your customer experience.
Help desk software is a tool used to organize, manage, and respond to service-related requests from internal and external sources. Customer inquiries are typically submitted via multiple channels, including email, phone, or social media. Customer service teams use help desk software tools to streamline support processes and provide analytics ...
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