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  1. www.pna.gov.ph › articles › 1225653Flexible work arrangement slows down attrition in contact centers

    Hace 18 horas · Citing the Attrition and Retention Survey of CCAP member firms done by Willis Towers Watson, Enriquez said attrition rate in the first half of 2019 slowed down to 19 percent from 31 percent in the full year of 2022 and 36 percent in the full year of 2021. “We see that a lot of people are staying,” she said, adding the flexibility of work ...